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Home / FAQs

Frequently Asked Questions

How long do orders take to process?

Orders typically take 1-2 Business Days to process. You’ll receive an email confirmation once your order has been received. A final confirmation will be sent with your ticket voucher once the booking is confirmed. 

What forms of payment are accepted?

We accept MasterCard, Visa, Discover Card, and American Express.

What if I don't get a confirmation email?

Please send an e-mail to with your name, date of purchase, and correct e-mail address, so we can re-send the confirmation to you, or call us at +1 407-900-0210.

Can I change or cancel my order?

Most of the activities on our website can be changed or canceled up to 24 hours before the scheduled departure date. However, a select few are non-refundable and non-transferable. Please refer to the trip or ticket details, or contact us for questions regarding a specific activity.

Do I need to bring a photo ID?

Yes. The person who placed the order must be present on the day of the activity. The credit card holder is required to show a valid photo ID and a matching ticket voucher. Otherwise, entry will not be permitted.

Can I book a trip for someone else?

If you would like to book a trip for someone and you will not be present on the day of the activity, you must submit a Credit Card Authorization Form and a copy of your valid photo ID and credit card for verification.

Do you offer group rates?

Special rates may be available for groups with 8 or more guests, please contact us to inquire about specific tours and availability. 

What languages are available?

All of our tours are guided in English. Other languages may be available upon request for groups. Please contact us to inquire about tours in other languages.

What should I bring on the day of my tour?

We recommend packing a day bag with your swimsuit, towels, a change of clothes, snacks, water, and sunscreen. Closed-toed shoes may be required for certain activities.

What time do I need to be at the pickup spot?

Please arrive at least 10-15 minutes before the pickup time indicated at checkout or on your confirmation email/tour voucher. If you need to change your pickup location after checkout, please contact us.

Can I park my car at the pickup location?

Yes. Most of the pickup locations allow free car parking and are easily distinguishable. If you park at any of the Walt Disney World Resorts or Universal Orlando Resorts, there will be an additional fee for parking.

What if I need help on the day of the trip?

If you need help on the day of your scheduled activity, or you need to contact the tour operator or ticket vendor for any reason, please contact the phone number listed on your ticket voucher. 

Is gratuity included in the cost of my trip?

Gratuity is optional and it is not included in the tour or ticket price. Tipping the bus driver and/or tour guide is encouraged, but not required.

What kind of tour vehicles are used?

Vehicles range in size and include air-conditioned coach buses, minibusses, and vans. Professional driver-guides are specifically trained and undergo thorough background checks, driving record checks, and medical reviews, and must complete regular testing and safety inspections.

Are vehicles wheelchair accessible?

Wheelchair- and scooter-accessible vehicles are available upon request. Any passenger requiring an ADA-accessible vehicle must inform us at least 2 Business Days prior to departure.

Who is my tour guide?

Our tour guides are expertly trained and Florida is their specialty! Rest assured all of our sightseeing services are guided by a professional and knowledgeable tour guide.

Book With Confidence

100% Worry-Free Experience

We take pride in offering a completely hassle-free experience—you can trust that the tours and activities we sell are genuine and our prices are all-inclusive of tax.

Handpicked Tours & Activities

All of the trips featured on our website are carefully selected by our team and we personally review each one to make sure you always have a remarkable experience.

Roundtrip Transportation

Vacationing should be effortless—take advantage of roundtrip transportation from convenient pickup and drop-off locations in Orlando to destinations all over Florida.


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